Privacy Policy

Motor Vehicle Trade (MVT) is committed to full compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of the Republic of South Africa. This Privacy Policy explains what we collect, why we collect it, how we keep it safe, and what rights you have over your information.

1. Collection of Personal Information

MVT may collect personal information including but not limited to:

• Full name
• Contact details
• ID or company registration information (for dealers / service providers)
• Banking details (where applicable)
• Vehicle ownership information

Information is collected only for lawful and legitimate business purposes.

2. Purpose of Processing

Personal information is processed for:

• Account registration and verification
• Listing approval and compliance checks
• Communication regarding transactions
• Dispute resolution
• Legal and regulatory compliance

3. Lawful Processing

MVT processes personal information:

• With user consent
• Where necessary for contractual obligations
• To comply with legal requirements
• To protect legitimate interests of users and the platform

4. Data Protection and Security

MVT implements appropriate technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss or damage
• Alteration or destruction
• Unlawful processing

Access to personal data is restricted to authorised personnel only.

5. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

6. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing where applicable
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted through official MVT communication channels — email privacy@motorvehicletrade.co.za and we'll respond within 30 days.

7. Third-Party Processors

MVT uses trusted third parties to operate the platform — Auth0 (sign-in), Paystack (payments), Uploadthing (file storage), and Resend (transactional email). Each handles only what they need to deliver their service and is bound by their own privacy commitments.

8. Analytics and Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be flagged on the site. Continued use of MVT after an update constitutes acceptance of the revised policy.

Information Officer · MVT Privacy · privacy@motorvehicletrade.co.za